Avoid 4 mistakes in a NetSuite ERP implementation
This article discusses the four most common mistakes when implementing an ERP system. Specifically, we focus on the implementation of the NetSuite ERP system. So how can work the best with your NetSuite implementation partner? We highlight it here.
Mistake #1: Lack of an “all-in” budget in a NetSuite ERP implementation
A common mistake when implementing an ERP system such as NetSuite is the lack of a complete budget that covers all the necessary costs for a successful implementation. Often organizations have a “Get it done NOW!” mentality which causes them to rush and create unrealistic expectation.
It is important to look at the overall impact of the project and consider the cost and time everyone must invest. Be realistic about your team’s available time and resources. For example, if you expect your team to be able to devote 50% of their time to the project, but in reality only have 25% available, then of course the project will be significantly delayed as a result.
To avoid this mistake, it is important to be honest about the resources, knowledge, skills and budget available within your company. In the beginning of the project, we spend a lot of time asking questions so that you get a good idea of what is needed and what is achievable within your company. We help create an “all-in” budget that covers all costs for implementation, and is realistic for the use and maintenance of the technology after the go-live.
Mistake #2: Avoiding changes during implementation
Companies are often hesitant to make changes when implementing a new ERP system, such as NetSuite. A common mistake is wanting a lot of customization so that the organization has to change as little as possible. This then causes unnecessary customizations to be made to the new product. Over time, companies have adapted to the limitations of their old systems, but the new ERP system actually offers more features. Change is then not only unavoidable, but also often very good. It is important to guide and inform your team through this, so they can adapt and make the most of the new technology.
Avoiding change also often leads to higher costs as the project progresses. If change is needed in the project, don’t avoid it. There may still be costs involved, but they will be lower than if you wait longer to make the change.
Mistake #3: Migrate and integrate everything during a NetSuite ERP implementation
Be realistic and honest about what data you need and only integrate what is needed for the nearest future. Avoid wasting time and money integrating a tool that will soon be replaced. Not only does this provide reliable data, it also saves a lot of time.
When considering integrations, pay attention to what you need now and what you will need in the near future. Plan well ahead and avoid unnecessary work. Remember that sometimes only access to legacy tools can be sufficient and make integration unnecessary.
Mistake #4: Underestimate the value of people.
And not just your own people, but also your implementation partner’s team. When choosing a partner, it is important to consider not only their technical skills, but also their culture. In fact, cultural differences can create more conflict than you may realize. In addition, it is important that the partner’s sales and consultants are on the same page. If they are not on the same page, that can cause problems. But if the partner presents itself as a consistent party with one clear goal, that will have a positive impact on the project.
You also shouldn’t involve your end users in the project only at the last minute. The role of service personnel and store personnel, for example, is also crucial when implementing an ERP system. By involving these teams early on, they gain insight into the processes and changes and understand why certain choices are being made. In this way, you avoid delivering something that does not appear to work or that users do not see the added value of.
Cadran offers extensive training in this area. We use a proven approach to train your team before the project begins. This ensures that the new system is adopted by your team.
Solid planning and honest expectations
Good planning and honest expectations are essential to a successful project. The mistakes described in this blog can happen to any company when planning is done hastily or when unrealistic expectations are set. Therefore, be critical but realistic when creating the project plan. Cadran helps with complicated issues, but you know your own team best in terms of knowledge, skills and capacity. Therefore, take the time to prepare a good project plan and outline honest expectations regarding available time and effort required.
Are you ready for a new ERP system?
It’s important to choose an ERP system that fits your organization. NetSuite is a proven ERP system that grows with your business. Are you curious about how that works? If so, I would be happy to schedule a demo with you.