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NetSuite POS

Retailers often face fragmented customer experiences, limited inventory visibility on the shop floor, and clunky POS systems that don’t integrate well with backend software.

SuiteCommerce InStore (SCI) is NetSuite’s native Point of Sale solution that connects your physical stores with your complete backend.Whether you’re selling on the shop floor, at a trade show, or in a pop-up store: SCI offers a mobile POS system with real-time access to inventory, customer data, and order status – all within a single platform. Say goodbye to disconnected systems and hello to a seamless omnichannel experience with more sales opportunities and lower operational costs.

What is NetSuite ERP?

NetSuite ERP is a cloud platform that unifies all core processes of your retail organization – from inventory and sales to finance and customer service. For retailers, this means: real-time inventory visibility across all locations, a single customer view across all channels, and no more disconnected systems. SuiteCommerce InStore is the POS module within this platform. It integrates in-store sales, customer interactions, and inventory management with the rest of your NetSuite environment. Store associates get real-time access to customer and product data, and can advise and sell from anywhere on the floor using a mobile device.

Powerful functionalities:

Mobile POS – Supports cash & carry, returns, and exchanges on any device
Real-time customer profiles – Access to preferences, purchase history, and behavior
Order & inventory management – Real-time visibility into stock across stores, warehouses, or central hubs
Dynamic merchandising – Display cross-sells and upsells based on location or buying behavior
Role-based access control – Define permissions for store staff, managers, and accounting
Real-time sales reporting – Insights by store, employee, and payment method

All advantages of NetSuite POS for your retail company

Seamless omnichannel experience

NetSuite POS connects your shop floor directly to e-commerce, inventory management, customer service, and back office. This fully integrates the customer journey: for example, customers can create a wishlist online, continue shopping in-store, and choose home delivery or in-store pickup.Store associates can instantly see what a customer has viewed or purchased before, and tailor their advice accordingly. The result is a consistent shopping experience across all channels – boosting both customer satisfaction and conversion rates.

Sales Power on the shop floor

With a tablet and NetSuite POS, store associates always have real-time access to customer data, purchase history, and stock levels. This empowers them to assist customers more personally and efficiently from suggesting relevant products based on previous purchases to arranging alternatives if a size or item is unavailable. Your staff becomes more than just cashiers, they become trusted advisors. That shows in both customer satisfaction and average order value.

Fast to Deploy, Low Cost

NetSuite POS runs entirely in the cloud and works on standard hardware like tablets. This eliminates the need for expensive POS terminals or IT infrastructure. Implementation is fast and scalable, making it ideal for temporary stores, seasonal peaks, or international rollouts. Because updates are rolled out centrally, you always have access to the latest functionality without the burden of IT maintenance.

Fewer Integrations Needed

NetSuite POS is a native part of the NetSuite ERP platform. This means the POS solution works seamlessly with other modules like e-commerce, CRM, inventory, and finance – without the need for third-party integrations or custom development. As a result, you avoid duplicate data, sync issues, and integration costs. Everything runs on a single centralized data set, reducing both IT complexity and maintenance overhead.

Sell Without Limits

NetSuite POS lets you sell whatever inventory you have – even beyond the store. If one location is out of stock, staff can instantly see where the item is available, have it shipped directly, or reserve it at another location. Dropshipping from a warehouse or supplier is also possible. This avoids missed sales and expands your fulfillment options without additional systems.

Slimme product recomendations

NetSuite POS supports dynamic merchandising: automatically displaying relevant product recommendations during the sales process. Think of upsells, cross-sells, or related items based on store location, purchase history, or “others also bought” behavior. These suggestions are fully configurable based on your own merchandising rules. This not only increases the average order value but also improves the relevance of your offering for every customer.

Always Up-to-Date Customer Profiles

Every customer interaction matters. With NetSuite POS, store associates have access to a complete, up-to-date customer profile – including total spend, product preferences, purchase frequency, and a visual timeline of past purchases, returns, and support cases.

Since this data spans all channels, store associates can see exactly what a customer viewed or bought online. This enables more personalized advice and better targeting of repeat purchases or customer preferences.

Advanced InStore management with NetSuite?

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NetSuite POS productsheet?

Marcel van Es

Comercieel Manager NetSuite

Want to know more?

SCI connects your physical store with e-commerce, inventory, and customer data in one unified platform. With real-time insights and mobile functionality, it delivers a seamless shopping experience while boosting sales.

Get in touch to plan a demo with me!

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