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NetSuite Field Service Management

NetSuite FSM enables seamless collaboration between office and field teams, helping you work more efficiently and improve customer satisfaction.

For businesses with field operations – such as maintenance and installation companies – keeping processes running smoothly is essential. Yet poor planning, delays, and lack of inventory visibility often cause problems, leading to higher costs and dissatisfied customers.

With Oracle NetSuite Field Service Management (FSM), you can optimize your field service activities and tailor them to the specific needs of your business. This powerful ERP module streamlines your operations, enhances customer satisfaction, and reduces operational costs. Everything you need to manage your field service is brought together in one user-friendly solution.

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How NetSuite FSM Makes Your Field Service More Effective

NetSuite FSM improves coordination, simplifies scheduling, and provides real-time access to customer information, even on the go. With features like automated task assignment and mobile access to work orders, your field service team can complete more tasks in less time. The result? More efficient processes and happier customers.

Key Features of NetSuite FSM:

Planning & dispatching
Mobile access
Inventory management
Maintenance management
Customer management

Why Choose NetSuite FSM?

Keep your team aligned anytime, anywhere.
Increased Productivity: Get more done with the same resources.
Deliver fast, accurate service solutions.
Minimize inefficiencies and cut operational expenses.
Scalability: Adapt as your business grows.

All the benefits of NetSuite FSM

Streamlined Scheduling

NetSuite FSM makes it easy to create and manage schedules. Changes to work orders are effortless with a drag-and-drop scheduling feature.

Automatic work order generation: Work orders are automatically created, complete with essential customer information like maintenance history. This ensures your team is fully prepared and reduces manual work, speeding up processes and improving service quality.
User-friendly Drag-and-Drop Interface: Adjust work orders easily and reassign field staff based on location, availability, or priority. This ensures quicker response times and enables your team to complete more tasks per day.

Real-time Updates & Customer Insights

NetSuite FSM keeps office and field teams perfectly in sync. Both planners and service technicians have access to critical customer information and receive real-time updates while on the move.

Customer History and Maintenance Instructions: Your team has instant access to maintenance records and past interactions, enabling them to resolve issues faster and more efficiently – without the need for repeat visits.
Real-time Updates for Better Collaboration: Stay informed of changes and respond to new situations immediately. This allows for smarter task assignments, timely customer updates, and better decision-making.

Proactive Customer Communication

Keep customers proactively informed of service updates, enhancing transparency and building stronger relationships.

Automated Notifications: Automatically send customers updates on arrival times and service progress, giving them confidence and control, which leads to higher satisfaction.
Real-Time Progress Updates: Notify customers immediately about changes or delays, maintaining trust and delivering a better overall experience.

Centralized Inventory Management

NetSuite FSM’s advanced inventory management tools provide real-time visibility of parts and resources in both service vehicles and warehouses.

Real-time Inventory Tracking: Monitor inventory levels to ensure you always have the right parts available. This helps you meet customer needs efficiently while avoiding unnecessary expenses.
Automated Inventory Replenishment: Let the system automatically replenish stock to ensure your team is never caught without essential materials.

Data-driven Decision Making

NetSuite FSM gathers and analyzes all your field service data in one system. This provides valuable insights into performance and supports strategic decision-making.

Analyze and Optimize: Identify trends and areas for improvement by analyzing data on work orders, customer satisfaction, and operational performance. Optimize your processes and boost efficiency.
Real-time KPI Monitoring: Track operational performance with automated reports. This enables you to make faster, more strategic decisions that deliver real impact.