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NetSuite for Retail

The complete solution for a seamless omnichannel shopping experience.

In the dynamic retail industry, it is crucial to provide a seamless and efficient experience for both your customers and employees. NetSuite ERP provides a powerful platform for retailers to optimize their operations, personalize customer interactions and connect their online and physical stores. This allows you to respond faster to customer needs while managing internal processes more efficiently.

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What is NetSuite ERP?

NetSuite ERP is a cloud-based solution designed specifically to streamline the complex processes in the retail industry. From inventory management and order processing to customer relations and accounting, NetSuite provides an integrated system that helps you effectively manage your retail business. By running the solution in the cloud, you have anytime, anywhere access to your data and can move quickly to meet your customers’ expectations.

Powerful functionalities:

Real-time inventory management
Central order management
Integrated CRM solutions
Advanced e-commerce capabilities
Omnichannel POS (point of sale)

Cross-channel fulfillment
Personalized marketing campaigns
Role-based dashboards and reporting
Global support for multiple currencies and languages

The most important NetSuite functionalities for Retailers at a glance

In-Store POS: Transform the Shopping Experience

With the In-Store POS system, you can equip your sales associates with mobile devices that allow them to assist customers anywhere in the store. This speeds up the checkout process and ensures that your customers receive personalized service. Sales associates can access customer data, such as preferences and past purchases, to make targeted recommendations and increase sales.

CRM

NetSuite’s CRM system enables you to manage all customer data, such as interactions, preferences, and transaction history, in one system. This gives you access to real-time customer information, so you can always provide consistent and relevant service, regardless of the channel the customer is using.

Inventory management

Inventory management enables you to manage your inventory more efficiently by using a central system that provides visibility into inventory levels across locations. NetSuite helps you avoid stockouts by supporting demand-driven planning, taking into account historical demand, sales forecasts, and seasonal trends. This results in better inventory turnover, lower costs, and less waste.

Order management

Order management enables you to process orders seamlessly across multiple channels, such as physical stores, web shops or mobile apps. You can offer customers the option to buy products online and pick them up in-store, or return products purchased online. The system makes it easy to ensure efficient order processing, which contributes to customer satisfaction and increased sales.

E-commerce

With eCommerce, you can deliver a consistent and engaging online shopping experience across any device, from desktops to smartphones and tablets. NetSuite ensures that all customer, order, and inventory data is synced with your back-end system in real-time. This means you don’t waste time on manual updates and your customers are always up to date on availability and delivery times.

e-commerce in netsuite

Marketing

NetSuite provides powerful marketing tools to help you create and manage personalized campaigns. Easily run email campaigns, social media ads, and promotions targeted to specific customer segments. Built-in analytics help you measure the effectiveness of your campaigns and make adjustments in real time to maximize ROI.

Finance

With Finance & Accounting, you get access to detailed, real-time financial reporting to help you improve cash flow, eliminate errors in your financial data, and speed up your month-end close. NetSuite makes it easy to automate invoicing, payments, and accounting tasks, so you have more time to focus on growth and customer satisfaction.

Business Intelligence

Business Intelligence (BI) enables you to analyze data from different business processes and discover trends that impact your business results. Thanks to the reporting dashboards and KPIs, you get direct insight into the performance of your store, online sales and marketing campaigns. This enables you to make informed decisions faster and optimize your strategy.

bi for netsuite