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NetSuite CRM

NetSuite CRM salespersonen

Optimize your customer relationships and sales processes with one powerful, integrated solution.

NetSuite CRM offers organizations a powerful platform to automate their sales processes and manage CRM activities across multiple departments and locations. With CRM, you gain global visibility into your customer relationships, from marketing campaigns and sales opportunities to customer service and partner management. It not only provides extensive sales and marketing automation capabilities but also customer service, e-commerce, and customization – all in one cloud-based solution.

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What is NetSuite CRM?

What sets NetSuite CRM apart from other CRM systems is its comprehensive features. It goes beyond the basics to offer tools for sales performance management, order management, and partner management. Additionally, it can be easily integrated with your existing ERP solution, ensuring seamless collaboration across your organization.

Powerful functionalities

  • Advanced Sales Forecasting & Quota Management
  • Automated Incentive Compensation Management
  • Comprehensive Upsell, Order en Quote Management
  • Out-of-the-box Marketing Automation
  • Customer Service & Support
  • Realtime reporting, dashboards, analytics and planning
  • Integration with E-commerce
  • Integration with leading social and productivity tools
  • Partner Relationship management

Discover why companies choose for NetSuite CRM

Salesforce Automation

With Salesforce Automation (SFA) from NetSuite, your sales organization benefits from integrated sales processes. This allows you to manage leads, opportunities, upsell opportunities, and quotes effectively. Thanks to real-time insights into customer information, including contracts and inventory status, your salespeople can respond faster to opportunities and tailor their sales efforts more efficiently. SFA also helps refine sales forecasts, optimize order management, and streamline commission processing, enabling your team to set the right expectations and strengthen customer relationships.

Customer Service Management

NetSuite’s Customer Service Management module provides a complete overview of your customers, allowing you to improve customer satisfaction while reducing costs. With this module, all employees who interact with customers have real-time access to crucial customer data. This enables them to assist customers more effectively, while also identifying upsell and cross-sell opportunities. This leads to higher customer satisfaction and additional revenue.

Marketing Automation

NetSuite’s Marketing Automation allows you to fully automate your marketing processes, helping you create more targeted campaigns that better align with your customers’ needs and your sales teams. The software helps generate high-quality leads that your salespeople can follow up on directly. With NetSuite, you can easily set up, run, and evaluate marketing campaigns, making it easier to qualify and convert leads. This allows you to quickly engage with potential customers and guide them through the sales funnel.

Partner Relationship Management

Partner Relationship Management (PRM) from NetSuite ensures an efficient information flow between your organization and your partners. With NetSuite PRM, you enhance visibility and strengthen collaboration with your partners. The solution enables you to launch joint marketing campaigns, manage leads, create sales forecasts, and monitor order processing and partner commissions. By integrating CRM and PRM, you can optimize your partner strategy and increase revenue through partners.

Mobile Sales: sell proactively anywhere

With NetSuite Mobile your sales reps have instant access to customer information and sales tools wherever they are. From a mobile device they can look up customer details, check inventory status, and create or adjust quotes on the spot, even on the road or during visits. Digital signatures speed up approvals and shorten the sales cycle. NetSuite Mobile also makes it simple to capture tasks, appointments, and notes, helping reps stay organized and never miss an opportunity. Automatic notifications keep them on top of new leads, approvals, and important updates, driving faster responses and higher customer satisfaction.

NetSuite CPQ


NetSuite CPQ (Configure, Price, Quote) helps you create fast, error-free quotes for complex or personalized products. The software guides your sales team step by step through the process. First, the right product is configured using predefined rules and constraints. Next, the system automatically calculates the correct price based on selected options, discounts, or customer agreements. At every step CPQ updates pricing according to these predefined rules, so reps always see exactly how choices affect the total. Finally, CPQ generates professional, accurate quotes on the spot, complete with clear pricing, product specs, and terms. This saves time, prevents costly errors, and significantly improves the customer experience.

Order Management

In NetSuite, CRM and Order Management live on a single integrated platform. That means the entire flow from quote to fulfillment and invoicing runs automatically and without errors. As soon as a customer approves, the system converts the quote into a sales order, checks inventory, reserves items, and kicks off shipping. More complex scenarios like split shipments, drop shipping straight from the supplier, and custom jobs are handled automatically. Every inventory location, from warehouses to stores, is visible in real time, so your sales team always knows what is available.

Returns and exchanges are managed intelligently using configured return rules. Sales and service teams have instant access to up-to-date order and inventory data, enabling fast, reliable customer communication. With this streamlined approach you improve the customer experience, reduce lead times, and increase profitability without extra manual steps or disconnected systems.

SuiteCommerce as an extension of your sales strategy

NetSuite SuiteCommerce is a powerful addition to the sales process, especially for organizations selling through multiple channels. It lets you use online storefronts as an extension of your CRM and ERP processes. Customers and partners can access product configurators, real-time pricing, and self-service ordering through an easy-to-use web interface. SuiteCommerce automatically syncs data between online and offline channels, delivering a consistent customer experience, reducing the load on your sales team, and opening new digital revenue opportunities.

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NetSuite for the Sales Manager

Interested in NetSuite CRM?

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Marcel van Es accountmanager netsuite

Marcel van Es

Commercial Manager NetSuite

Want to learn more?

The best way to find out if NetSuite CRM is right for your business is to schedule an introductory meeting. Simply leave your details and I will contact you as soon as possible to schedule an appointment.

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