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Support & Managed Services

Ensure continuity, efficiency and certainty with our extensive support and proactive service.

A stable and efficient ERP system is essential for your business operations. At Cadran, we offer more than just technical support; we offer certainty, continuity and peace of mind. Our Managed Services & Support ensure that your ERP solution continues to perform optimally, so that you can fully focus on your core activities.

Where many partners stop after implementation, Cadran continues. We offer a seamless transition from implementation to support, with an approach that focuses on long-term collaboration and results.

What Support & Managed Service do we offer?

NetSuite Support

Stay efficient with the right support
During and after the implementation of NetSuite, questions and challenges can arise. Whether you want to optimize processes, gain more insight into specific parts of your company, or your team needs support with operational issues – Cadran is ready to help.

Why choose NetSuite Support from Cadran?

Local Support: We speak your language – Dutch or English – for clear communication.
NetSuite Expertise: Our specialists understand your business processes and offer tailor-made solutions.
Own Support Portal: Keep track of all your requests via our user-friendly portal.
Fast Response: Urgent issues? We will get to work for you within 4 hours.

netsuite support

JD Edwards Support

Functional and technical support anytime, anywhere
Our Redfaire Global Support organization offers 24/7 support for Oracle JD Edwards ERP. Whether you are looking for full outsourcing or an addition to your internal team, we have a solution that suits your needs.

Two forms of JD Edwards Support:

Kinetics Total Support: Full responsibility for your JD Edwards infrastructure, ideal for companies without internal IT capacity.
Lifeline Support: An addition to your own team, with direct access to our specialists for fast problem solving.

Service Level Agreements (SLA): Clear agreements and guaranteed response times ensure trust and certainty.

jd edwards support

Customer Specific Support

Support that meets your unique needs
At Cadran, we believe in a personal approach. Our specialists immerse themselves in your business processes to provide support that truly adds value. With a permanent contact person and a team that speaks multiple languages, we ensure clear communication and smooth cooperation.

Why choose Cadran?

Cadran offers a unique combination of deep expertise in NetSuite and JD Edwards ERP, personalized support and proactive service. Our specialists immerse themselves in your specific business processes to provide solutions that seamlessly match your needs. With fast response times, local support and clear communication in Dutch or English, we ensure a partnership that delivers trust and results. Whether you are looking for technical support, process optimization or a partner who grows with you, Cadran is the right place for you.