Provide unique customer experience
With SuiteCommerce, your organization works in one system. All commerce data processes communicate seamlessly with your back office systems such as your order inventory management system. This enables more efficient operations and allows you to respond faster to market changes. This allows you to offer superior customer experience.
- Strenghten your customer loyalty: The central communication hub in SuiteCommerce allows you to deliver targeted, data-driven and relevant content in a timely manner. This makes communicating more efficient and effective. So you will get more out of the relationship with your customers.
- Design an exceptional customer experience: Commerce businesses aim to understand their customers’ buying behavior to drive repeat purchases. These entrepreneurs also strive to create a shopping environment that resonates with consumers and aligns with their personal needs. SuiteCommerce provides a centralized data source with customer insights, offering a comprehensive view of customer characteristics and potential actions. This forms the foundation for a personalized and seamless shopping experience, contributing to increased customer satisfaction and loyalty.
A complete image of your customers
Provide consistent and personalized cross-channel experiences, targeted marketing and superior customer service with a single view of all customer interactions and transactions across all touchpoints and channels.
- Truly Know Your Customers. Get a single, cross-channel view of every customer to provide consistent and personalized service, build loyalty, deepen relationships and grow lifetime value.
- Optimize Customer Engagement. With a central communication hub, deliver timely, relevant, data-driven digital marketing that fuels engagement throughout the customer lifecycle.
- Customer Lifetime Value. Gain insight into the true profitability of your customers by capturing all interactions and transactions in a single system. Use this data to make more educated decisions on marketing spend and targeting segments that are most profitable.
Intelligent order management
Ensure customers can order and return items from anywhere. This is made possible trough centralized order management and real-time inventory visbitlity across all channels in the supply chain.
- Process orders quickly and efficiently: Manage all orders from multiple channels such as stores, webshops, kiosks, from one central location. Customers, suppliers, and partners always know the status of every order. This allows you to process orders faster, serve more customers, and reduce operational costs.
- Optimize inventory: To enable orders to be placed and fulfilled from any location, it’s crucial that inventory is visible in real-time, even in stores. This helps you avoid overstocking, capture sales opportunities, and promote the most profitable products to your customers.
- Enhance supplier and inventory management: Connect global supply and distribution chains to share real-time information, enabling better coordination and faster time-to-market.
Unlimited Expansion
With SuiteCommerce, you can expand at lightning speed. Seamlessly add new sites or webshops to your SuiteCommerce platform in no time. SuiteCommerce is fully equipped to support multiple business models, channels, brands, countries, currencies, and languages.
Expand your business globally: Manage your global operations through a single platform that supports multiple countries, languages, tax rates, and currencies. Additionally, you can easily consolidate financials across multiple subsidiaries.
Multiple brands, multiple sites: Create and manage multiple websites for different brands, regions, and business models—all from one system.
Support all sales models: Combine B2C and B2B sales models on a single platform, reducing costs and eliminating the need to maintain separate systems.
Unified Commerce Platform
Create a consistent brand experience across multiple channels and streamline your business with SuiteCommerce. This cloud-based infrastructure integrates business applications into one central system for order management, customer, product, and inventory data.
One complete commerce platform: With SuiteCommerce, there’s no need to build integrations between systems. Manage all your processes within a unified environment for e-commerce, physical stores, inventory and order management, marketing, merchandising, customer service, and finance.
Improved business operations: Gain real-time visibility into your business by consolidating all data sources into a single system, allowing you to make swift and informed business decisions.
Ultimate business agility: Our cloud solution provides the flexibility and adaptability to keep pace with business changes, reduce operational costs, increase efficiency, and eliminate the challenges of hardware and software management.
Seamless B2B integration
B2B companies with an omnichannel strategy often have different needs than B2C businesses. SuiteCommerce ensures that you don’t have to compromise on customer experience for your business clients.
- Comprehensive customer profiles: Serve your business clients better with a centralized customer dashboard that aggregates data from all channels.
- Simplify your ordering and quoting processes:SuiteCommerce automates the quote-to-order process for your (potential) clients, streamlining the B2B customer experience and freeing up your sales team to focus on core business activities.
- Support all sales models: SuiteCommerce allows you to combine B2C and B2B sales models on a single platform, eliminating the need to maintain separate systems.
