JD Edwards Support & Managed Services

Redfaire Global Support

We proudly offer world-leading, premium support and managed services that unlock the full value of JD Edwards. Our exceptional services empower your business to transcend traditional maintenance and thrive in areas that deliver tangible value, enabling you to achieve your business goals with confidence.

• Unparalleled Oracle JD Edwards support at your fingertips

We provide 24/7 support for Oracle JD Edwards in all major languages. Users can easily log tickets via email or Zendesk. We guarantee swift response and resolution times, and in the unlikely event that we fall short, we will work with you to resolve any issues and find a satisfactory solution.

• Enhancing your existing technical team

Our support packages are meticulously tailored to perfectly align with your unique business needs. Whether you require complete IT support outsourcing or wish to fortify your existing IT team, our expert assistance is readily available.

• Trusted by esteemed organizations worldwide

We have earned the trust of numerous SMBs and global enterprises, elevating the utilization of their JD Edwards software to new heights.

• Expanding horizons beyond Oracle JD Edwards

In addition to providing exceptional support for Oracle JD Edwards, we offer comprehensive assistance for all third-party applications and the entire user experience. After you become our customer, we first thoroughly assess the other applications you utilize and extend our support to them as well.

Choose your Support Package

Customers have the option to select either Kinetics Total Support or Lifeline, tailoring their choice to suit their specific needs and preferences. Each support package offers unique features and advantages, empowering customers to align their decision with their individual requirements and priorities.

Kinetics – Total Support

Kinetics Total Support is an ideal choice for businesses lacking internal IT support. We assume complete responsibility for your JD Edwards infrastructure and all third-party integrations, ensuring comprehensive support for your entire user experience.

Our responsive and multilingual team handles remote management, support, monitoring, and resolution of any incidents within your organization. Additionally, we provide technical oversight for your JD Edwards infrastructure, deliver application and customization solutions and provide ongoing end-user support.

Lifeline – 1st Line Support Team

Our ‘Lifeline’ support service is tailored to enhance your in-house JD Edwards help desk team, offering management, maintenance, and support. Lifeline grants access to premium support delivered by versatile technical and application experts who, whenever possible, communicate in the customer’s preferred language.

Simply Pricing & Unlimited Use

Our pricing model is straightforward: a fixed monthly subscription fee per user, granting unrestricted access to our comprehensive helpdesk services. Unlike other providers, we enthusiastically endorse and encourage you to utilize our services to the fullest extent.

The more tickets you log, the more we optimize your system. By conitually optimizing and enhancing your system, we ultimately reduce the volume of support tickets logged.
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