JD Edwards Support & Managed Services

Redfaire Global Support

With Redfaire Global Support, you gain access to top-tier Support & Managed Services for your organization. Discover why JD Edwards clients worldwide choose our support.

Unmatched support for Oracle JD Edwards at your fingertips
We offer 24/7 support for Oracle JD Edwards in all major languages. Users can easily create tickets via email or Zendesk. We guarantee fast response and resolution times and work closely with you to solve any issues and find the best solutions when needed.

Strengthening your existing technical team
Our support packages are carefully tailored to your unique business needs. Whether you want to outsource full IT support or strengthen your existing IT team, we’re always here to help. Our assistance is immediately available.

Trusted by renowned organizations worldwide
Our support is trusted by numerous SMEs and large enterprises, who have taken their JD Edwards software to the next level with our help. These companies benefit from our expertise and the reliable support we provide.

Expanding capabilities beyond Oracle JD Edwards
In addition to excellent support for Oracle JD Edwards, we also offer extensive assistance for all third-party applications and the complete user experience. When you become our client, we thoroughly assess the other applications you use and extend our support to these applications as well.

Choose your Support Package

Clients can choose between Kinetics Total Support or Lifeline, with each package tailored to your specific needs and preferences. Each support package offers unique advantages, allowing you to select the right fit for your organization.

Kinetics – Complete Support

Kinetics Total Support is ideal for companies without internal IT support. We take full responsibility for your JD Edwards infrastructure and all third-party integrations, providing comprehensive support for your entire user experience.

Our responsive, multilingual team manages remote monitoring, support, and incident resolution. We also offer technical oversight of your JD Edwards infrastructure, provide application and customization solutions, and deliver ongoing end-user support.

Lifeline – First-Line Support Team

Our ‘Lifeline’ support is designed to enhance your internal JD Edwards team. It provides management, maintenance, and support, with access to premium support from versatile technical and application experts who often communicate in the client’s preferred language.

Pricing & Unlimited Usage

Our pricing model is straightforward: a fixed monthly subscription per user, giving you unlimited access to our extensive helpdesk services. Unlike other providers, we encourage you to make the most of our services.

The more tickets you create, the more we optimize your system. By continually optimizing and improving, we ultimately reduce the number of support tickets you need, ensuring your system performs better over time.

Get a quote

Download the brochure

Want to learn more about JD Edwards Support & Managed Services? Download our brochure to read an overview of our services and how we can support your organization.

Download the brochure