Managed Services & Support
Our Redfaire Global Support organization offers up to 24/7 functional and technical support on Oracle JD Edwards ERP.
More about Managed Services & Support
Our team of specialists will analyze your business processes in order to be able to provide personalized support to your company. We believe in a personal approach, where you work closely with a dedicated team of our specialists. You will find it easy to communicate with the members of our multinational, multilingual team.
JD Edwards support packages
We offer two types of support: Kinetics Total Support and Lifeline. As part of Kinetics Total Support, we assume full responsibility for the JD Edwards infrastructure and integrated third-party applications: perfect for businesses lacking in-house IT support for their JD Edwards systems. In Lifetime Support, our team is an addition to your own first-line support team. Lifeline provides your support team quick access to specialists, who assist them with any urgent issues.
No matter what types of issues might arise within your company or when they occur, we assure you that your users will always receive assistance and that you will always have access to immediate support in the event of any problems.
We employ support staff worldwide who can help you when necessary.
Price per concurrent user
We use a straightforward pricing structure whereby we charge a fixed, agreed monthly fee, so that you’ll know exactly how much your monthly expenses will be. If the number of users turns out to be higher or lower, the fee you pay will be adjusted accordingly.
Our team supports organizations of all sizes, both domestic and international and operating in a variety of sectors and industries. Our ITIL-based processes and ISO27001 certification offer the quality you need to enter into long-term, successful support relationships with our clients.
‘Because we have a professional support organisation behind us, opportunities or issues can be followed up more quickly and we can add far more value to our system, making it serve even more as an extension of our enterprise,’
- Peter Wijburg, IT Manager at ABF Bearings