Managed Services & Support
Solid ERP support for continuous efficiency and worry-free operations.
Managed Services & Support
With solid support for your ERP solution, you not only get access to expertise, but also quick troubleshooting and continuous improvements. This forms the stable foundation for your organisation’s efficient operations.
Where most partners end their involvement in your ERP environment after go-live, Cadran goes a step further with comprehensive Managed Services and Support. Our dedication has the primary aim of completely unburdening your business. While others stop, we continue to support you so that you can focus on your core business unhindered.
More about Managed Services & Support
Whenever you implement a new ERP solution, issues always arise within your organisation. Perhaps certain processes can be further streamlined within NetSuite, or perhaps you want more insight and control over certain business units. Or your employees might get stuck and briefly don’t know how to solve something. Good Support is invaluable to your business in those moments.
Why NetSuite Support from Cadran?
- NetSuite Expertise: Our skilled employees know and understand your business processes.
- NetSuite Support Portal: You are provided with your own customer support portal where you can view all your active and closed tickets, as well as submit new requests.
- First-line emergency assistance: Our NetSuite Support will deal with urgent issues within 4 hours.
- Local Support: At Cadran, you will be assisted in Dutch or English.
JD Edwards Support
Our Redfaire Global support organization provides 24/7 functional and technical support for Oracle JD Edwards ERP. Our Service Level Agreements are clear, with guaranteed response and resolution times.
We offer two types of support: Kinetics Total Support and Lifeline. As part of Kinetics Total Support, we assume full responsibility for the JD Edwards infrastructure and integrated third-party applications: perfect for businesses lacking in-house IT support for their JD Edwards systems. In Lifelife Support, our team is an addition to your own first-line support team. Lifeline provides your support team quick access to specialists, who assist them with any urgent issues.
Discover JD Edwards Support
Our team supports organizations of all sizes, both domestic and international and operating in a variety of sectors and industries. Our ITIL-based processes and ISO27001 certification offer the quality you need to enter into long-term, successful support relationships with our clients.
‘Because we have a professional support organisation behind us, opportunities or issues can be followed up more quickly and we can add far more value to our system, making it serve even more as an extension of our enterprise,’
- Peter Wijburg, IT Manager at ABF Bearings