NetSuite Support Consultant

Employment: full-time and/or part-time (min. 32 hours p.w.)

Cadran Consultancy specializes in implementing, providing support and hosting ERP systems at wholesale, manufacturing and commodity trading companies.

We are an Oracle Platinum Business Partner and reseller and our ERP portfolio consists of Oracle JD Edwards and Oracle NetSuite.

For the NetSuite Support department, Cadran Consultancy is looking for reinforcement. The NetSuite team within Cadran is a growing and driven team of consultants. The NetSuite distinguishes between Implementation and Support teams. Whereas the Implementation teams focus on implementing Oracle NetSuite at new customers, the NetSuite Support team focuses on providing services to Cadran’s existing Oracle NetSuite customers.

What will you do?

Together with your colleagues, you will be responsible for our services to Cadran NetSuite customers. Services include:

Drawing up and implementing improvement proposals in the customer’s NetSuite environment, at the customer’s request

Performing and/or coordinating project-based implementation work in the customer’s NetSuite environment

Proactively identifying (process and system) improvements in the customer’s NetSuite environment and coordinating these with the customer.

How will you do this?

At Cadran, we like to invest in employees. When you join the NetSuite team, we’ll get you “up to speed” quickly. One way we do this is by:

Letting you participate in the Oracle academy, in which you go through an intensive training program to learn the basics of NetSuite
Allowing you to follow (additional) training courses with the Oracle NetSuite training card issued to you.
By pairing you with a buddy to whom you can turn with all your questions during the first period
With tools, team training and development programs for personal development and team development.

With all the knowledge and support gained, you will be able to:

Advise on the best solution for a customer request
Implement/configure your solution yourself in the customer’s NetSuite environment

What do we expect from you?

Within the Support Department you will frequently communicate with (contacts of) customers about solutions that you provide and then implement. The following skills are important to excel in:

Communication skills:

You can adapt your communication to your target group and know how to present yourself.
You speak and write fluent Dutch and English

Service orientation:

You remain respectful to customers at all times and have an understanding of how to leave a good impression with the customer.
You know when you add value for a customer and give them the advice they need, even if it is not always what they asked for

Analytical ability:

You quickly see the core of a problem in the customer’s process and can turn this into a solution
You know what steps are needed to realize a solution and put the right people to work at the right time

What can you expect from Cadran?

Our consultants are distinguished by their knowledge, commitment and service orientation. At Cadran you will be given the space to develop both your personal skills and professional knowledge. Cadran has an informal culture in which personal attention and team spirit are very important. Activities are regularly organized within the teams, as well as within the organization, in order to increase mutual solidarity.
Furthermore, Cadran offers:

A high degree of independence and flexibility
A compact and friendly team
Interesting and innovative clients
A good salary
A lease car is one of the possibilities
30 vacation days
Modern fringe benefits package
Space for personal development and initiatives

Interested?

Are you excited by the above description and do you see yourself fitting into this role, please contact Sjors Matthijssen at +31 (0)33 2471599.

Applications (motivation and CV) can be sent by e-mail to info@cadran.nl mentioning the vacancy.
Nb: Acquisition is not appreciated.

Interested?

If you have any questions contact Sjors Matthijssen

Apply now Call: +31 (0)33 2471599

Working at Cadran

Through our specialization in the processes of wholesalers, production companies and commodity traders, we have accumulated a great deal of knowledge over the years. This is exactly why customers choose us; they want to discuss with us as an equal partner about the best solution, with consultants who understand their market and processes.

Our consultants are specialized in various modules; in finance, logistics and procurement, manufacturing or CRM. You are part of a team consisting of collegues who know the different ERP modules and you work together with the customer. You will learn from each other, work together more efficiently and you are not on your own.

Cadran is a company with an informal culture. You get a lot of freedom with a big responsibility in return. You will receive an extensive training program and you will first work with an experienced consultant. We organize team days where knowledge exchange and social activities are central. In the regularly recurring “future discussions” you get the chance to express what your ambitions are and how they can be achieved. This can be specific training or the implementation of new activities. One thing is certain, the experience you gain at Cadran gives you a lot of luggage for a career afterwards!

About Cadran

Cadran Consultancy is an Oracle Platinum Partner and reseller. From the start in 1998 we have been supplying and implementing Oracle JD Edwards ERP software and since 2017 Oracle NetSuite. Our specialization in Wholesale Distribution, Manufacturing, Food industry and Commodity trading ensures that we provide in-depth support in these industries.

To help our customers to keep their ERP system operational Cadran offers a 24×7 support department, so that vital business processes remain running. Cadran has over 60 employees and as a co-founder of Redfaire International there are even 750 consultants ready to serve our customers (internationally). At the start of 2018 our BI & Analytics Business Unit Cadran Analytics was established. As a Tableau partner Cadran Analytics supports customers to take full advantage of their ERP and other data to gain valuable insights quickly.